Orders are processed within 1–2 business days.

Delivery takes 7–12 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.

Shipping is free on every order, worldwide.

Our bags are crafted from high-quality vegan leather or vegan suede: all the elegance of leather, with no animal materials.

Some pieces come in jelly TPU or denim, for a lighter, more playful look.

You'll find the exact material listed on each product page.

Wipe vegan leather gently with a soft, slightly damp cloth. For vegan suede, use a soft brush.

Keep your bag away from prolonged sunlight, heat and moisture. When you're not using it, store it in a cool, dry place, lightly stuffed to hold its shape.

You'll find specific care tips for each material on the product page.

Of course. You can return your bag within 30 days of delivery.

To be eligible, it must be unused and in its original condition, with the Gen Frey tag still attached to the handle, and sent back in its original dust bag.

Please note that return shipping costs are not covered.